Please only place your order if you are sure that the item and finish is right for your needs as you will not be able to change the order after the item has been entered into production. The exception to this is, of course, if we have not supplied the correct item or specification as per the order confirmation. It is also imperative for you to check access into your property as delivery will be actioned on the basis that you have checked the dimensions of the item you wish to order and that if fits through all doorways, stairwells and within the area of intended use.

If you would like to return or exchange an in-stock item where no finish options have been specified by you, please contact us within 14 calendar days of receiving your order. You must return or exchange goods within 14 calendar days of cancellation but Pad Accessories is not responsible for any item that is not returned in the manner set forth below.

The product you return must be in new, unused condition with all the original packaging and product tags still attached. New and unused means that there are no marks on the item or signs of any wear. We will not accept any item with any indication that it was used. In such cases, the item will be returned to the purchaser. Goods can be returned to our warehouse or, if required, we can arrange for the unwanted product to be collected at your cost. The cost of returning any unwanted products will be the responsibility of the buyer. Please ensure you keep all the original packaging and carefully repackage the item for transit as it is also the buyer’s responsibility to insure the goods for transit.

In the event of your order being received in a faulty or damaged condition, please notify us as soon as possible after you have received your goods as no claim for a replacement for damaged or missing goods can be made after three days; the manufacturer’s standard warranty on faulty goods remains valid beyond this period. Any claims regarding damaged/defective items must be made initially by email to paula@preciousangeldesigns.co.uk within three days of received delivery.